Trade Help & System Support Desk | BuildSurety

Trade Account & System Help

Trade Support &
Admin Desk

Having trouble logging in, updating your trade listing, or managing your account? Send us a message and our team will get you sorted fast.

Go to Trade Portal

How Can We Help?

Direct Response Within 24h

We help contractors and licensed trades with common system issues:

Profile Updates

Broken Links

Admin Fixes

Email Support Desk

Member Center, Governance & Legal Hub | Build-Surety

Notice & Safety

You contract directly with the trade business (Build-Surety is not a party to direct trade contracts). Plus, never share ID or payments online—we will never ask.

Contractor & Member Center

Member & Trade Help & Governance

Operational guidelines for live estimates, direct contracting boundaries, dispute resolution, safety controls, and licensed structural advisory support.

Live Estimates & Profiles

How fast do trade live estimate links activate?

Standard profile and estimate configuration syncs take 24 to 48 hours. Contact admin if adjustments exceed this window.

Are live estimates legally binding project quotes?

No. Live estimates provide automated benchmark guidance. Final execution requires a formal site inspection and direct agreement.

Email Marketing & Outreach

Where should CTA buttons in campaign templates point?

All trade marketing email campaigns and client touchpoints must direct traffic to https://www.buildsurety.com.au/.

Can I customize service categories or regional rates?

Yes. Submit your updated rate structures or category criteria through member dispatch for platform alignment.

Contracts & Conflict Resolution

What if an issue or conflict arises on an active contract?

Because you contract directly with the business/client, please contact your direct counterparty/contractor immediately to resolve scope or execution issues. Build-Surety is not a party to direct trade contracts.

Notice & Safety: You contract directly with the trade business (Build-Surety is not a party to direct trade contracts). Plus, never share ID or payments online—we will never ask.

Licensed Structural Advisory

Can I consult on complex structural or compliance matters?

Yes. If you wish to consult with a licensed builder regarding structural matters, waterproofing scope, or compliance support, please email us—we are happy to support.

Governance, Compliance & Protection

Legal, Safety & Trust Hub

Direct contract boundaries, data standards, and platform fee governance governed by The Remedial Builders P/L.

Terms & Fees

Review official platform terms of use, tier fee schedules, subscription rules, and trade live estimate operational guidelines.

VIEW TERMS & FEES

Safety & Trust

Direct contract non-party notice, anti-fraud guidelines, deposit safeguards, and identity/payment protection rules.

SAFETY GUIDELINES

Privacy Standard

Australian Privacy Principles (APPs) compliance, handling of trade profile metadata, and email marketing data controls.

Need member profile updates, technical re-syncs, or licensed structural advisory? Email our Operations & Support Team

Trade Support & Admin Desk

How Can We Help?

Member & Trade Help & Governance

Live Estimates & Profiles

How fast do trade live estimate links activate?

Are live estimates legally binding project quotes?

Email Marketing & Outreach

Where should CTA buttons in campaign templates point?

Can I customize service categories or regional rates?

Contracts & Conflict Resolution

What if an issue or conflict arises on an active contract?

Licensed Structural Advisory

Can I consult on complex structural or compliance matters?

Legal, Safety & Trust Hub

Terms & Fees

Safety & Trust

Privacy Standard

Trade Support &
Admin Desk